Hotel Management Solution – Draft Specification

Hotel Website

  • Hotel Information
  • Online Reservations
  • Events & News
  • Calendar
  • Offers & Packages
  • Public Pricing
  • Agent Pricing, Commissions & Referral Program

Reservation

  • Availability Status
  • Room Booking
  • Function / Event Booking
  • Arrival List
  • Booking Chart
  • Detailed Booking Chart
  • Bookings of Travel Agency / Company
  • Follow-up Report
  • Booking Confirmation Letter
  • Agent Logins

Front Office

  • Room Status
  • Checked out Guest
  • Extension wise Telephone Calls
  • Guest Billing History
  • Check-In
  • Passport Details
  • Mini Bar
  • Information Bill
  • Check-Out
  • Advances
  • Currency Exchange
  • Flash report
  • Cashier Report
  • Occupancy
  • Room Statistics Report
  • Transaction of the Day
  • Room Performance Report
  • Extension wise Telephone Call Report
  • Discount Statement
  • Nationality Report
  • Business Materialisation Report
  • Business Report
  • Special Rate Letter

Restore / Bar – Point of Sale

  • Occupied Table
  • Session Sale
  • Bill / K.O.T.
  • Bill Settling
  • Function Prospectus
  • Summary of Sales / N.C.K.O.T. / Plan K.O.T.
  • Production Report
  • Cover Statement
  • Menu Item Wise Sales
  • Bill wise Sales
  • Combined F & B Report

House keeping

  • Pending Challan
  • Bills of a Day
  • Room Servicing
  • Room Servicing History
  • Mini Bar
  • Laundry Challan
  • Laundry Bill
  • Hotel Linen Challan
  • Challan Register
  • Bill Register
  • Linen Receiving Report
  • Linen Balance Report

Store / Inventory Management

  • GRN (Goods Receivable Note)
  • Perishable GRN (Goods Receivable Note)
  • Indent (Issue Requisition)
  • Item Ledger
  • Item Stock
  • GRN Register
  • Issue Register
  • Item Ledger
  • Stock Statement
  • Detailed Stock Statement
  • Vendor Report

Accounts Management

  • Sale Auditing
  • Revenue Report
  • Debtors Bills
  • Credit Card Receipts
  • Cash n Cheque Receipts
  • Bill Forwarding
  • Payment / Receipt Vouchers
  • Cash and Bank Book
  • Sale Book
  • Sale Register
  • Purchase Register
  • Trial Balance
  • Profit and Loss Statement
  • Balance Sheet
  • Debtors & Creditors Outstanding Statement
  • Day Book
  • Ledger
  • Ledger Daily Balance
  • Ledger Summary
  • Luxury Tax Report
  • Form VAT 7
  • Form VAT 8

Membership Management

  • Member Cards
  • Reward Program
  • Price List
  • Offers and Packages
  • News Letters
  • Access to Member Portal
  • Billing History
  • Trip / Booking History
  • Profile Management
  • Likes and Dislikes

Service Management

  • Internet Service (Wifi and Cable, Vouchers)
    • Time based Vouchers
    • Databased Vouchers
    • Bandwidth Management
    • ACL Management
    • Blacklist
  • Voice Calls / Management and Billing
    • Call Recordings
    • Wakeup Call
    • Interactive Voice Response
    • Voice Mails
    • Conference Calls
    • Conference Meetings
    • Call Forwarding
    • Call Dial and Receive
    • Call Details Reporting

Other Services

  • Cab & Taxi Service (Fleet Management)
  • SMS, Emails and Messaging
  • Marketing Campaign
  • Customer Feedback
  • Relationship Management
  • Third Party System Integration and API

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