Call analysis of asterisk server using OpenERP

How cool if you get the data of asterisk call recording in to OpenERP and you can do group by and filters on those data’s ? Here is the module for the same, please have a look at the below screen.

Incoming, Outgoing and Internal - Call analysis
Incoming, Outgoing and Internal – Call analysis

Some times it is really important to check the analysis of the calls, not for the restriction but for the reflection of the team efforts. For call centers this kind of analysis is most usable (of course it is a draft module and need to improve a lots and need to implement on the same module then crm call lodge.

We can also link the recorded file using URL link and not bu uploading to the OpenERP server, it will be a great features in addition to the module “OpenERP – Asterisk connector“, once a call complete no need to do a lodge call in crm, our configuration will do automatically based on the files available under the asterisk server.

What we need to develop / configure ?

Recorded files should be available by url from the Asterisk server like http://voip.myhost.com/2012/12/exten-201-202-20120615-204337-1339773217.500.wav

Linux based cron job which will execute after every 1 hour, that push a record in OpenERP based on the call recorded files

More filters and group options
More filters and group options

If you want to play with this module, just download from here with some sample data.

2 thoughts on “Call analysis of asterisk server using OpenERP

  1. Hi!
    Thank you a lot for this posting. Maybe you could provide more detailed step-by-step manual how to implement this solution? I’ll really appreciate this!

    Thank you!

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