Monthly Archives: September 2011

3 Questions You Need to Take More Seriously When Adopting Mobile CRM

Most of us use a mobile device for work, and even though we all care about how to maintain and keep these devices safe and running well, there are questions that we probably did not consider seriously or decided to deal with later. Though this inactivity may not have serious consequences for each individual, the sum of many small issues can turn into a big problem at the company level.

In order to avoid that, you should start looking at three types of issues that will arise when looking for answers to the following questions:

How worried should I be about security?

Very worried, because using a mobile customer relationship management (CRM) solution means that you access and transfer data that needs to be protected from corruption or loss. A mobile device that uses a mobile CRM solution is an entry point into your core CRM solution, and while the device has obvious advantages, it can also be dangerous if it is used by the wrong people. Access rights and rules for data transfer between mobile devices and the core CRM solution should be very well defined to not only stop intruders from accessing the system, but also limit users to only the information they are supposed to use.

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